The School Recovery Roadmap Programme

Terms & Conditions and Privacy Policy
Last Updated: July 2026

These Terms & Conditions apply to all purchases of The School Recovery Roadmap Programme provided by Therapeeze / The InnerMe Project, owned and delivered by Kate Grayson, Specialist Occupational Therapist.

By purchasing this programme, you confirm that you have read, understood and agree to these Terms & Conditions.

1. About the Programme

The School Recovery Roadmap Programme is an eight-week educational coaching programme designed to support parents and carers of children experiencing difficulties attending school due to nervous system overwhelm, emotional distress, burnout, anxiety, neurodivergence or related needs.
The programme provides education, coaching, practical strategies, resources and group support.
The programme is not psychotherapy, counselling, medical treatment, legal advice or crisis intervention.
Participation does not create a therapist-client relationship.

2. What Your Purchase Includes

Your enrolment includes:

Eight live online coaching sessions.
Access to session recordings throughout the programme.
Weekly implementation activities.
Weekly school communication templates.
Weekly practical resources and worksheets.
One personalised review of a school communication draft each programme week (maximum two A4 pages or equivalent).
Access to the private WhatsApp community throughout the programme.
The School Partnership Toolkit.
The School Recovery Roadmap Workbook.
Your personalised Family School Recovery Roadmap.

3. Programme Expectations

To help create a safe and supportive learning environment, participants agree to:

Treat all members with kindness and respect.
Maintain confidentiality regarding information shared by other participants.
Participate respectfully during live sessions and within the WhatsApp group.
Not share programme materials or recordings with anyone outside the programme.

Any participant displaying abusive, threatening, discriminatory or inappropriate behaviour may be removed from the programme without refund.

4. Payment Terms

Your place is confirmed once payment has been successfully received.

If you choose a payment plan:

You are committing to the full programme fee.
Payment plans are not subscriptions and cannot be cancelled once started.
Missed payments may result in suspension of access to programme resources until payments are brought up to date.

5. Cancellation and Refunds

If you purchase the programme online, UK consumer legislation may provide a statutory cooling-off period.
By requesting immediate access to programme materials, resources, recordings or live coaching before the cooling-off period expires, you acknowledge that your cancellation rights may change once digital content has been accessed or the programme has begun.
Once the programme has started, refunds will not normally be available.
Failure to attend live sessions does not entitle participants to a refund.
If Therapeeze cancels the programme before it begins, you will receive a full refund or the option to transfer to a future programme.

6. Live Coaching Sessions

Sessions will take place online using Zoom or another suitable platform.
If you are unable to attend live, recordings will normally be made available.
Occasionally, session dates may need to change due to unforeseen circumstances. Where possible, reasonable notice will be provided.

7. WhatsApp Support

The programme includes access to a private WhatsApp community for the duration of the programme.
The WhatsApp group is intended for:

Questions relating to programme content.
Encouragement and accountability.
Sharing successes and challenges.
General coaching support.

WhatsApp is monitored during normal business hours only.
Responses are usually provided within two working days but cannot be guaranteed.
The WhatsApp group must not be used for emergencies or urgent safeguarding concerns.

8. School Communication Review

Each participant may submit one school communication draft each programme week for personalised feedback.
This may include:

Emails.
Meeting agendas.
Responses to schools.
Draft letters.
Preparation for meetings.

Feedback is intended to improve clarity and collaboration.
Parents remain responsible for the final content they choose to send.
Therapeeze cannot guarantee how schools or professionals will respond.

9. Programme Outcomes

Every child, family and educational setting is different.
Although the programme is based on current evidence, professional knowledge and clinical experience, no guarantees can be made regarding individual outcomes, school attendance or educational decisions.
The programme supports parents to make informed decisions but cannot make decisions on their behalf.

10. Confidentiality

Participants agree not to share personal information, stories or experiences discussed by other families.
Kate Grayson will also treat all information confidentially unless:

Disclosure is required by law.
There are safeguarding concerns regarding a child or vulnerable person.
There is a risk of serious harm to yourself or someone else.

11. Intellectual Property

All programme content remains the intellectual property of Therapeeze and The InnerMe Project.
This includes:

The R.H.Y.T.H.M. Framework.
The School Recovery Roadmap Programme.
Workbooks.
Templates.
Communication resources.
Videos.
Slides.
Downloads.
Activities.
Worksheets.

These materials are licensed for your personal use only.
They must not be copied, reproduced, distributed, shared, sold, adapted, taught or uploaded elsewhere without written permission.

12. Recordings

Live sessions may be recorded to support participants who cannot attend live.
By joining the programme, you consent to recordings being shared with programme participants.
Participants must not download, copy, distribute or share recordings.
If you do not wish to appear on recordings, you may keep your camera switched off and contribute using the chat function where appropriate.

13. Limitation of Liability

Therapeeze and The InnerMe Project accept no responsibility for any indirect or consequential loss arising from participation in this programme.
Nothing within these Terms excludes liability where it cannot legally be excluded under the laws of England and Wales.

14. Privacy Policy

What information we collect
When you enrol, we may collect:

Your name.
Email address.
Telephone number.
WhatsApp number.
Postal town or county.
Your child's first name and age.
Information you provide within the onboarding questionnaire.
Information relating to your child's educational needs, school attendance and support requirements.
Payment information (processed securely through our payment provider).

Why we collect your information
We collect your information to:

Deliver the programme.
Contact you about sessions and programme updates.
Provide coaching support.
Review school communications.
Prepare personalised coaching.
Improve future programmes.
Meet legal and accounting obligations.

How your information is stored
Your information is stored securely using password-protected systems.
Access is restricted to those who require it to deliver the programme.
Reasonable measures are taken to protect your information from unauthorised access, disclosure or misuse.

Sharing your information
Your personal information will never be sold.
Information will only be shared where:

You have given permission.
It is required by law.
There is a safeguarding concern.

Your Rights
Under UK data protection legislation, you have the right to:

Request access to your information.
Request correction of inaccurate information.
Request deletion of your personal information where appropriate.
Withdraw consent where processing relies on consent.
Object to certain uses of your data.
Request a copy of the information we hold about you.

Requests should be made in writing using the contact details provided on our website.

Marketing
You may receive emails relating to the programme you have purchased.
You will only receive marketing emails if you have given permission, and you may unsubscribe from marketing communications at any time.
Service emails relating to your programme will still be sent where necessary.

Data Retention
Your information will only be kept for as long as reasonably necessary to deliver the programme, comply with legal obligations and maintain business records.
Information that is no longer required will be securely deleted.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.